SINGAPORE – Fiber broadband users in eastern Singapore stopped their internet browsing on Wednesday (November 14th) after a fiber cable cut off all three of the largest telcos and the services of MyRepublic, the Internet service provider.
Singtel, StarHub, M1 and MyRepublic have posted on their Facebook pages that users in some areas, such as Tampines and Pasir Ris, may have difficulty accessing fiber-based Internet services, including Wi-Fi, television and telephone services.
Indirect parties commented that fiber services were fairly shortly after. 14:00.
NetLink Trust, the maker of the Singapore fiber broadband network, also posted on its website that it "experienced a fiber-opener cable break that affected services in some areas in eastern Singapore."
He added that the team is working on restoring connections and apologizes for the inconvenience.
Singte said in a sense that his customers in Pasir Ris and Tampines may have problems accessing broadband, fixed voice and Singtel TV services. Some of your Wi-Fi points on the island are also affected.
Telco said it was due to a "fiber-break cable in Tampin caused by a third-party contractor," and added that its engineers are working with NetLink Trust engineers to solve the problem.
StarHub also said that it is working with NetLink Trust to recover services as soon as possible.
M1 said that its fiber and fixed voice services were affected by the "fiber cable cut".
Some Internet users claimed that Fiber Broadband Downtime also affected areas such as Punggol and Sengkang.