SINGAPORE – Scoot will transfer operations from Changi Airport Terminal 2 to Terminal 1 in the last quarter of 2019.
On Thursday (November 15th), the budget airline announced that the goal of the shift is to promote growth plans and improve customer experience. It added that it plans a two-digit yearly increase over the next three years.
Scoot also aims to improve the check-in and boarding process after a recent fly-out customer feedback survey.
Scoot CEO Lee Lik Hsin said the transition to T1 will allow the airline to continue to conveniently serve its customers.
He added: "We work hard to bring a smooth transition to our customers, employees and service partners, and we look forward to seeing every one of our new homes, T1 next year."
A joint statement with the Scoot Changi Airport Group (CAG) announced that Changi Airport has been modernized to expand T1 passenger capacity. The modernization works scheduled for completion next year will better support the future growth of airlines.
Some improvements have already been completed, such as the reinstatement of the T1 departure hall. The room is connected to a fast and smooth travel area, allowing passengers to register and skip bags in self-service self-service vehicles.
Since April of this year, there has also been a new meeting and welcome room at the T1 arrival stage.
The income level should be integrated with the first level of Jewel Changi Airport when it will be open next year. The luggage hall is expanded to include more luggage belts to serve more flight arrivals.
In its announcement, CAG and Scoot said that with upgrades and expansions, T1 is ready to handle the increased performance Scoot's planned growth will bring.
CAG Airport Operations Manager Jayson Goh said that CAG periodically reviews the distribution of airlines by terminals in order to provide sufficient terminal capacity for future traffic growth.
"CAG will work closely with Scoot to ensure that its transfer to the first terminal is invisible to all its passengers," he said.