When Pregnant Stephanie Steven's husband died after a tragic ATV bicycle accident, she was in a five-month battle with Bankwest after she recovered and sold her family property.
Grieving's mother said she struggled to save her family home because her husband Ryan died without an official will – and she was not recognized as his recipient
The mortgage for their four-room house was in her husband's husband's name, and without a valid will, Ms. Stevens froze.
Ms. Stevens was three months pregnant when her first child, Olly, was at the time of her death and said she was homeless when the bank gave up and sold her family home.
"Basically they were vultures," said Steve The current thing.
Without a will, the task associated with Ryan's property was the government.
"I wanted to keep the homes we lived in, that we have restored that I had so much memory about me and Olli, something I could hold in the dark," said Stevens.
She had to wait until Ryan's life insurance and age insurance was resolved.
"We were married, but it wasn't important, there was no will," Steven said.
Stevens, officially called Ryan's recipient, took five months, while the unpaid monthly mortgages paid off the widow's mother's pain.
During this time, the monthly mortgage repayment was unpaid. And Stevens Life Insurance was a short $ 30,000 to cover the mortgage.
"They allowed interest to accrue, they have to pay legal fees, administration fees, and then they won't let me buy the property," she said to the program.
Stevens' parents stepped up to become mortgage guarantors and fill this gap, but Bankwest rejected it – and continued to recover housing and auction it.
In 2013, the couple bought a house for $ 520,000 and five years later, Bankwest sold it for $ 70,000 less – but it could have demanded this back for insurance to avoid a $ 30,000 loss.
"If they just accept what I offer, we might be home," said Steven.
In a statement from Bankwest, it was acknowledged that the level of support experienced by Mrs Stevens was "insufficiently satisfied with her expectations at an alarming time" and extended her apologies.
"We raise our customer service standards, especially for customers with complex or sensitive needs, to ensure they get better and personalized support now and in the future."