However, precisely because it is not human and therefore he is not biased, a Swedish robot can encourage people to participate more warmly, according to its creator, and it is useful in situations where people often lie, for example, during a medical examination.
"We have seen a study that shows that in some situations people find it more convenient to open up and talk about complex problems with a robot rather than a human being."said Samer Al Moubayed, Managing Director of Furhat Robotics. This is because the personality of the robots can reflect the identity of the person interacting with it, as well as the fact that people do not feel valuedhe added.
The robot has been used at the Frankfurt Airport as a Polygon Doorman, helping travelers find their way, as well as customer service training, such as simulating irate buyers.
The science and technology firm Merck and Furhat Robotics introduced a robot in Stockholm, asking people about their health and lifestyle and assessing their risk of diabetes, alcoholism and hypothesis. If necessary, the robot recommends a blood test or a doctor. "Every robot needs another personality, depending on what work is going on," Moubayed said. Furhat can be a man or a woman, old or new, funny or serious.