The deadline for complying with the ICASA Charter for End-User and Subscriber Services is approaching and some operators have not yet implemented the required changes.
The rules state that mobile networks offer customers the opportunity to use unused data and transfer data to other subscribers on the same network.
Operators must also ensure that customers receive comprehensive statements about the use of the data to prevent them from being released.
The rules also stipulate that data must be consumed in the order in which they were purchased, which means that operators can no longer break down the latest data sets before the previous bundles are completed.
Group C and Telkom both have implemented the necessary rules, including the ability to transfer data and control the amount of services they spend.
MTN and Vodacom have taken steps to make the necessary changes until February 28, 2019, when MTN recently completed the first phase of change.
To find out where they are now, MyBroadband talked to MTN about their plans to implement all the rules.
December 2018 MTN announced that it introduced new data exhaustion notices to begin aligning its network with ICASA requirements.
"As part of our journey to inform our customers and adhere to the new ICASA regulations that came into force on December 14, 2018, customers have started receiving notifications when they are exhausted or used 50%, 80%, and 100% of their monthly payments. payments. data set or inclusive data, ”said MTN.
"It allows customers to keep track of their usage and spending, and, if necessary, recharge, and is applicable to both prepaid and postpay customers."
Although this change was the first step towards compliance, the company now has a month to implement the other requirements.
MTN told MyBroadband that it is currently performing all the necessary functions to fulfill them.
"It is important to note that implementation is not a one-off process," said MTN.
"Implementation takes place in phases, with a 50%, 80% and 100% announcement in the first phase in December."
"We will implement various phases in February – this will help us comply with the new rules by the set date," said MTN.
Functions that MTN has yet to implement include data transfer and data transfer.
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