After an eight-month old daughter catching her hands, foot and mouth disease during the Ibiza holidays, the mother is furious.
Keri Fullerton and her partner, together with her daughter Imogen, went together on a weekend together with their family life club Aura last October.
However, halfway with his holiday, eight months old Imogen quickly became poor.
"We booked a holiday through (UK travel company Tui) and traveled on October 3," said Fullerton.
"It was Saturday when she started a little bad – she wasn't a bad child, and she was a few times sick, who was really strange."
After she had spent the day at the kids' club when the repo was noticed on the spot, Imogen was sick.
"They noticed a bit of rash and they said they were going to the pharmacy to see if they had a lotion we did," said Fullerton.
“In the next 24 hours she was completely covered.
“It looked like leprosy; it was absolutely awful. She was so bad. She was itching all the time it was a blister. ”
Mrs Fullerton said in the children's club, but she said there were not enough people on the spot to help when the rash first appeared.
"My main grip with Tuj is the fact that when she started with a rash, we went to the table and had no rep." She said.
“That day was a training day, so there were no recurring reports available.
“There was only one piece of A4 paper on board, saying that the hotel had a recent flare of hands, feet and mouths.
"However, another couple told us that a few days before our arrival at the hotel was known – Tui was aware of the outbreak before we arrived.
“Of course, they have a duty to at least inform us before we travel so we can decide whether to continue or not.
"I don't think we would have gone, just because she was eight months old, and I wouldn't have wanted to put her at risk, knowing there was an outbreak."
Mrs Fullerton was even afraid that she wouldn't be able to fly home after the holidays, because Imogen was so bad.
“Fortunately, we managed to get home and went to the hospital and treated.
"The hospital thought it could leave him with a scar," she said.
Hand, foot and mouth disease is a viral infection commonly found in children. It's not about the animal's mouth and mouth. It causes fever, general weakness and rashes and blisters.
Ms. Fullerton said that Imogen suffers from eczema, which can also get worse due to the virus.
For three weeks, the child needed an imogen, so that, after returning to the UK for a better result, Fullerton got a virus from her daughter.
However, this is the way Tui tackled the problem that angered him.
"Since we have returned, I have been in constant contact with them, but they have been squeezed out with general apologies every time," she said.
“They should tell people before they travel because our holidays were devastated.
"We only had a few days (there) before she got sick.
“At first I just wanted to let them know that we had a bad experience, but a symbolic gesture from Tui would be fabulous because there was nothing or even a pity.
“They told us,“ We can't have 100 percent of what's there. ”
"But we did not leave the resort and the incubation period is a few days, so it is directly related to her existence.
“Small children can be vulnerable to illness and have failed.
A Tui spokesman said Sun Online Travel: “Unfortunately, you hear that Imogen was bad during your stay. We were aware of a small number of cases of hands, feet and mouths reported in the family life club Aura in Ibiza.
“However, this kind of infection can occur in any situation – both at home and on holidays.
“As a precautionary measure, as soon as we were notified of the small number of this common disease, we introduced additional health and safety procedures to prevent the spread of the infection and to display posters that warn customers and provide practical information. advice.
"We want to convince our customers that we regularly check all the hotels we offer for health and safety, including hygiene."
HOW TO USE RESTRICTION HAND, TRANSPORT AND SEED
• Wash your hands frequently with warm soapy water – and teach your children to do so
• Use tissue to catch bacteria when you cough or sneeze
• Dispose of used tissue as soon as possible
• Do not own towels or household items such as buckets or cutlery
• Wash dirty beds and clothing on a hot wash
This article originally appeared in the Sun and was reproduced with permission